You’re the expert on your patients; we’re the expert on mental health referrals.
We know the obstacles you face when coordinating mental health support. Too often, making a referral feels like sending your patient into a “black box” — communication breaks down, and you’re left unable to confirm they received the support they deserve. These gaps lead to provider burnout and put your patients at risk.
You got into healthcare to help people. We’re here to make sure that work doesn’t stop at your office door, offering visibility, communication, and fast access to care.
Challenges in Mental Health Care Referrals
Unmet mental health needs are disrupting the care you work hard to provide.
It’s impossible to address all of your patients’ mental health concerns during a 15-minute appointment, but untreated issues lead to recurring visits, extended appointments, and delays for other patients, contributing to burnout and making it harder to meet quality care metrics. Without a clear referral pathway, patients can experience worsening physical health, increased chronic conditions, and higher hospitalization rates. Your patients deserve follow-through — and so do you.
Our Solution for Your Practice:
- A Simplified Referral Process – Hand your patient a card or submit a secure request via form or phone, and our team handles the rest.
- Dedicated Clinical Expertise – Our team provides a comprehensive range of mental health services tailored to support the diverse needs of your patients.
- Full Continuum of Outpatient Services – We deliver evidence-based therapy, medication management, and interventions like Transcranial Magnetic Stimulation (TMS) and Spravato®.
You and your patients can rely on our mental health care coordination expertise.
When a patient screens positive for depression or anxiety, ensuring prompt, high-quality mental health care coordination without disrupting your clinic flow is a real challenge. Without a clear follow-up pathway, patients miss critical early intervention opportunities.
How we help:
- Active Care Coordination – We contact every referral by phone and email and close the loop with your office.
- Appropriate Service Matching – Our intake experts will connect your referrals with the right services and providers.
- Accessible Support – We have broad insurance acceptance, diverse language options, and an extensive specialist network.
We offer a single front door that provides fast access to affordable mental health referrals for all of your patients.
Less than 20% of psychiatrists can accept new patients, with average wait times between 43 and 67 days1. Insurance coverage, language barriers, and outdated referral databases create dead ends for patients — wasting your team’s time and creating unnecessary obstacles for your patients.
What partnership looks like:
- Short Wait Times – We offer telehealth and in-person options across a variety of communities in our region.
- Care For Everyone on Your Caseload – We accept referrals for all conditions and symptoms appropriate for outpatient mental healthcare, for patients of all ages.
- Major Insurances Accepted – We’re committed to affordable care, accepting Medicare, Medicaid, and most commercial plans.
- A Large, Diverse Provider Base – Our therapist and psychiatric provider teams are large and diverse. Our team provides solutions for diverse language needs and offers a wide range of treatment modalities.
- Expanding Access – Your patients have even more access to care through new clinic locations, specialized services, and growing provider capacity.
Together, we’ll develop a collaborative partnership that simplifies mental health referrals for your practice.
When a referral disappears into silence, it’s not just a data problem; it’s a patient you’re still worried about. Data from integrated health systems shows only 35% of external referrals result in a documented completed appointment, and nearly 39% have no documented status at all2. We bridge that gap by following up with your patients for you, ensuring they get the care they deserve.
Our commitment to you:
- A Partner You Can Rely On – Our referral partnerships ensure your patients get their needs met in a timely manner, while taking the load off of your practice.
- Relationships built on collaboration, not competition – We’re here to support your patients and empower you to maintain the existing relationship you have with them. If they’re already seeing you for a mental health service, we’re happy to schedule them for other services that fill the gap.
- Dedicated Regional Outreach Managers (ROM) – Each referral partner is assigned a ROM who monitors your referrals, responds to your inquiries, and keeps communication seamless.
- Enhanced Support for High Volume Referrals – Providers with a high volume of mental health referrals are eligible for our CARE (Collaborative Access & Referral Engagement) program which includes enhanced support and collaboration.