The only mental health referral partnership that closes the loop, every time.
Too many referrals at high-volume practices disappear after the handoff, leaving your staff without answers and your patients without support.
The CARE Program by Transformations Care Network is a dedicated partnership designed specifically for high-volume referral sources. We remove the administrative burden from your staff, keep you informed at every step, and ensure your patients receive the clinical excellence they deserve.
The CARE Program is built on four commitments...
A Mental Health Referral Process Built Around Your Practice
We build a seamless bridge between your practice and our clinical experts.
- Custom Workflows: We adapt our intake process to support your high-volume needs efficiently.
- Personalized Landing Page: We create a custom landing page featuring your organization’s branding and tailored intake questions.
- Streamlined Tracking: Every referral is logged, tracked, and cross-referenced with your lists monthly to catch any missed connections.
Full Visibility Into Every Referral
We close the loop on every single referral so you always know where your patients stand. Your comprehensive monthly reconciliation reports include the number of total referrals received and precise dates of contact and scheduling, visuals of how many patients are in each stage of the intake funnel, and documentation of any delays or barriers to care.
A Dedicated Referral Partner, Not a Call Center
You receive dedicated, personalized support to ensure reliable patient outcomes.
- Rigorous Outreach Strategy: Our team makes up to six contact attempts (three phone calls and three emails) to every referred patient.
- Dedicated Regional Outreach Manager (ROM): Your ROM serves as your single point of contact for our entire suite of services.
- Direct Escalations: Eliminate the need to navigate a call center for urgent or complex cases.
- Proactive Updates: Receive bi-weekly availability updates to guide your patients toward the fastest care options.
- Early Access to New Services: Be the first to know about new clinic openings, TMS/Spravato® availability, and specialty programs.
- Proactive Problem-Solving: If we see patterns (patients not showing, insurance issues), we bring solutions to you.
Long-Term Partnership Development
We are not just a referral destination; we’re a partner in continuity of care for your patients. We’re here to collaborate on community events, like health fairs and mental health awareness campaigns, offer tailored lunch-and-learns and clinical trainings for your staff, and conduct regular reviews to gather your feedback and evaluate patient success, consistently adapting to serve you better. Plus, we host strategic planning sessions with regional leadership, reviewing partnership value, growth opportunities, and long-term alignment.